Shipping Policy

Last Updated: 5/29/2026

Thank you for shopping with Kaelanis Essentials. We work with trusted suppliers and fulfillment partners to bring you quality products at competitive prices. Because some items are shipped directly from our suppliers, delivery times may be longer than those of traditional retail stores.

Order Processing

All orders are processed within 1–3 business days after payment has been received and verified.

Orders are not processed on weekends or holidays.

Shipping & Delivery Times

Estimated delivery times vary depending on the product and destination:

• *United States: Free shipping — 4–10 business days. Express shipping is not currently available but is coming soon.*
• *International Orders: We currently ship within the United States only. International shipping, including Canada, is coming soon.*

Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, or high-volume shipping periods

Multiple Packages

Because products may ship from different suppliers or fulfillment centers, your order may arrive in separate packages at different times.

Tracking Information

Once your order has shipped, you will receive a tracking number via email.

Please allow 2–4 business days for tracking information to become active in the carrier's system. During this time, updates may be delayed or not yet visible.

Shipping Delays

While we make every effort to ensure timely delivery, certain circumstances beyond our control may cause delays, including:

• Severe weather conditions
• Customs inspections
• Carrier service interruptions
• Peak holiday seasons
• Supply chain disruptions

We appreciate your patience and understanding should any delays occur.

Incorrect Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

If an incorrect or incomplete address is entered, your order may be delayed, undeliverable, or returned to sender. Additional shipping charges may apply for reshipment.

Lost Packages

If your tracking shows a delivered status but you haven't received your package, please take the following steps:

• Confirm the shipping address provided at checkout
• Check with household members, neighbors, or your building's mail area
• Contact the shipping carrier directly to open an inquiry

If your package still cannot be located, please reach out to us within 7 days of the marked delivery date and we'll do our best to assist you.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery with the following:

• Your order number
• A description of the issue
• Clear photos of the item and original packaging

Once we receive your request, we'll review it promptly and work to make it right — our goal is to get a replacement on its way to you as quickly as possible.

Order Changes & Cancellations

Orders may be modified or canceled before processing begins. Once your order has entered fulfillment or has shipped, we are unable to accommodate changes or cancellations.

Contact Us

For questions regarding your order or shipping, please don't hesitate to reach out:

Kaelanis Essentials 

Email: support@kaelanisessentials.com 

Website: www.kaelanisessentials.com

We appreciate your support and thank you for choosing Kaelanis Essentials. Our goal is to make every shopping experience seamless and keep you informed every step of the way.