Shipping Policy

Last Updated: 5/29/2026

Thank you for shopping with Kaelanis Essentials. We work with trusted suppliers and fulfillment partners to bring you quality products at competitive prices. Because some items are shipped directly from our suppliers, delivery times may be longer than those of traditional retail stores.

Order Processing

All orders are processed within 1–5 business days after payment has been received and verified.

Orders are not processed on weekends or holidays.

Shipping & Delivery Times

Estimated delivery times vary depending on the product and destination:

• United States: 7–20 business days
• International Orders: 10–30 business days

Please note that these are estimated delivery times and may vary due to carrier delays, customs processing, weather conditions, or high shipping volumes.

Multiple Packages

Because products may be shipped from different suppliers or fulfillment centers, you may receive your order in separate packages and at different times.

Tracking Information

Once your order has been shipped, you will receive a tracking number via email.

Please allow 3–7 business days for tracking information to become active in the carrier's system. During this time, tracking updates may not immediately appear.

Shipping Delays

While we make every effort to ensure timely delivery, certain circumstances beyond our control may cause delays, including:

• Severe weather conditions
• Customs inspections
• Carrier service interruptions
• Peak holiday seasons
• Supply chain disruptions

We appreciate your patience and understanding should any delays occur.

Incorrect Addresses

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is provided, your order may be delayed or returned. Additional shipping charges may apply for reshipment.

Lost Packages

If your tracking information shows that your package has been delivered but you have not received it, please:

1. Verify the shipping address provided at checkout.
2. Check with household members or neighbors.
3. Contact the shipping carrier directly.

If you still cannot locate your package, please contact us within 7 days of the marked delivery date.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery and provide:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

We will review the information and work toward a suitable resolution.

Order Changes & Cancellations

Orders can only be modified or canceled within 12 hours of being placed. Once an order has entered processing or has been shipped, we are unable to make changes or cancellations.

Contact Us

If you have any questions regarding your order or shipping, please contact us:

Kaelanis Essentials
Email: [Your Email Address]
Website: www.KalaenisEssentials.com

We appreciate your business and thank you for choosing Kaelanis Essentials. Our goal is to provide a smooth shopping experience and keep you informed throughout the delivery process.